Take Care of Your People

In my quest to become a master of Customer service I was drawn to a book in the Chicago airport, Customer Mania by Ken Blanchard, Jim Ballard and Fred Finch. The book using examples from Yum!, the world's largest restaurant company, to explain how any company can create a Customer-focused environment.

One way they recommend is to focus on your people. No, not your people as in your Customers but your staff, your teams, your employees.

Simply put "if you put your people first and recognize their efforts, they will put your Customers first."

Does your leadership put your people first? If not, you may standing in the way of creating a Customer-focused environment.